Frequently Asked Questions
Answers to common questions about logging in, voting, privacy, and results on the NACOS election platform.
How do I log in to vote?
Use the Voter Login button and enter your matric (or registered email/phone). You'll receive a one-time passcode (OTP). Enter it to sign in.
I didn’t receive an OTP. What should I do?
Wait up to 60 seconds and check spam/promotions folders (for email). If it still doesn’t arrive, request a new code. If the issue persists, contact Support.
Can I vote more than once?
No. After you authenticate, the system issues a single-use vote token for each open election you're eligible for. Once used, it cannot be reused.
Is my vote anonymous?
Yes. Ballots are encrypted and stored without your identity. The link between you and the vote is broken by consuming a one-time token that is not stored with the ballot.
What is the vote receipt hash I see after voting?
It's a short fingerprint of your encrypted ballot. You can keep it for your records to help verify inclusion in the audit process.
When will results be announced?
Live tallies may display during the election. Official results are published after the election closes, and suspense mode may delay full disclosure until announcement.
Can I change my vote after casting it?
No. Once submitted and confirmed, votes are final.
Which devices and browsers are supported?
Recent versions of Chrome, Safari, Edge, and Firefox on desktop and mobile. For the best experience, update your browser and ensure a stable connection.
Is the platform accessible?
Yes. The interface is keyboard navigable, screen-reader friendly, and respects reduced-motion settings. If you need further assistance, contact Support.
How do I get help?
Reach out via email at support@example.com or contact your department ELCOM.